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Terms & Conditions

Prices

All prices are shown exclusive of VAT and postage and packing.

For sales and delivery within the United Kingdom, postage and packing is added based on order size (see below), and then VAT is added to the final order total (currently 20% except for books which are rated at 0%).

Order value £ Shipping charge £
0 to 24.99 3.95
25.00 to 149.99 7.50
149.99 above 9.95

Payment

On checkout from online purchases, secure payment can be made with all major credit and debit cards, or from a Paypal account.

Broken items etc

Used keys cannot be resold and cannot be returned. Any key which is consideed faulty must be returned within 30 days of purchase. A refund or replacement can be made if the faulty item is returned within 30 days. We cannot refund or replace any item returned after 30 days. Any key returned after 6 months due to a fault may recieve a partial refund if the item is found to be faulty but the refund will be reduced to reflect period of use. We do not pay for return postal fees or carriage. We are not liable for any damage caused through the use of  our tools and and and if damage caused then this is the sole responsibility of the user.

Delivery

Deliveries will normally take up to five working days but are subject to manufacture and availability. If goods are required sooner, please send us an enquiry via the enquiry form below to check availability and status prior to order.

Deliveries outside of the UK will be sent by UK Royal Mail International services unless additional postal charges are paid to speed up delivery via a courier or alternative service. Please enquire as to additional charges if a faster International service is required.

All shipments are sent by Recorded Delivery. Should a shipment be lost in transit, a claim supported by the customer will be made to the Royal Mail or courier. A replacement shipment or refund will not be made until such claim and investigation is completed. Shipment or tracking numbers are available to the customer upon request. Should an order not be received, this must be brought to our attention within 30 days of the date of shipment. Shipping will be made to the paypal payment address unless specifically agrred in advance.

Your legal declaration

By ordering items from this website you are declaring that you accept the terms and conditions stated below. Failure to do so will render void any contract with Utility Keys. Any disputes will be settled under English law.

  1. You must be at least eighteen years of age to order from this website. By placing an order you are asserting that you are at least of this age.
  2. It is your responsibility alone to ensure that you are obeying all the applicable laws regarding the possession and use of any item purchased from this website. You must make yourself aware of all such laws: by placing an order, you are asserting that you are purchasing the item(s) lawfully, that they will be used only in a lawful way, and that Utility Keys and their employees are acting lawfully in supplying you with the item(s).
  3. Utility Keys and its employees accept no responsibility for any liability resulting from the use or misuse of any item(s) purchased from this site. Loss, damage or expense of any kind is your sole responsibility.
  4. We dont pay or refund return postal charges.

Delivery enquiries

Utility Keys operates as an internet business in order to keep costs and pricing to our customers at a minimum. All orders must be placed through the website. Should you have any questions about our products or your orders, please use this Contact Us page.

HUGE RANGE

We have a huge range in keys in stock!

FAST UK SHIPPING

Orders placed by 2pm shipped same day!

SPECIALISTS

We are experts & specialise in utility keys!

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